Tony Bradley surveys 10 open-source tools for small businesses to handle everyday tasks, including LibreOffice for presentations, spreadsheets and word processing; Thunderbird for e-mail; and SugarCRM for customer-relationship management. "Although open-source tools themselves are free, there are hidden costs you should be aware of. Whether you're starting from scratch or switching from an existing software tool to an open-source equivalent, there will be a learning curve to get comfortable with the new software," Bradley writes.

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