10/21/2013

Police departments often use a "broken windows" approach, which involves tackling petty crimes on an ongoing basis to prevent them from snowballing into broader problems. Leaders can adopt a similar principle, using small but ongoing acts of engagement to instill confidence and communicate commitment to employees, writes Jack Godwin in this book excerpt. "This kind of leadership is like a steady, gentle breeze, which does not blow very strong but blows consistently in the same direction," he explains.

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