Marlene Chism is a consultant, international speaker and the author of "Stop Workplace Drama" (Wiley, 2011) and "No-Drama Leadership" (Bibliomotion, 2015). Visit her at MarleneChism.com and StopWorkplaceDrama.com, and connect via LinkedIn, Facebook and Twitter.
Resolve to improve your communication and connection by sharing more, creating space for others, listening better and more.
Workplaces succeed or fail based on how good the management is, not whether work is in person, remote or hybrid. But hybrid work does presen different challenges for communicating clearly and resolving conflict.
Difficult conversations requires leaders to be prepared, to show the business case and to create an intention. Learn more about changing behavior through conversations.
Trust is hard to built and easy to lose -- and a business imperative for managers and leaders in any organization. Learn what common ways trust is won or lost, and what you can do about it.
Leaders who understand how to make good decisions and good choices -- and the differences between them -- will do better with conflict and create better situations for employees and employers.
Understanding how you and co-workers resist conflict can help everyone manage these situations better. Read on for a deeper dive for leaders and managers.
Mismanagement of conflict is often the bigger problem than the conflict itself. Here are some common examples and how to address them.
Employers and employees are at odds about how post-pandemic work should function, and maybe they both need a different perspective.
How and where you communicate matters as much as what you say. Here's how to manage communication during rapidly changing times.
Great leaders need to manage conflict through deliberate practice and development. Learn how.