Marlene Chism is a consultant, international speaker and the author of "Stop Workplace Drama" (Wiley 2011) and "No-Drama Leadership" (Bibliomotion 2015). Visit her at MarleneChism.com and StopWorkplaceDrama.com, and connect via LinkedIn, Facebook and Twitter.
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Good agreements create good boss-employee relationships. Set the expectations about moving the trainee-trainer relationship forward.
How to keep coaching focused on what matters.
Back-and-forth argument isn't leadership. Even if you are right, you have to give up the need to be right.
When leaders fix problems, they unintentionally teach employees to adopt a victim mentality.
Curiosity is a tool that can work for you or against you. The key is to understand how to use curiosity to your advantage.
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To become a better leader, you don't need permission or a classroom. You just need awareness and the commitment to specific improvement.
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Listening is not necessarily about agreeing. Listening is about acknowledging the emotion so that the other person feels understood.