Too many brands forget about the customer as time goes on. Be more like Disney, instead.

Communication is difficult, and mistakes will happen. You can hammer away at each other, or someone can be willing to be the anvil.

Technology is constantly advancing, but wisdom can be found regardless of age.

In your aspiration to lead, beware the temptation of power. What are you in it for?

Sooner or later in every story the protagonist is faced with a fateful, consequential decision. In a movie or novel, it’s entertaining. In real life, it can be terrifying.

Just as people express a common language through different accents, we express our common humanity from different perspectives. Finding the fusion is where magic happens.

Leaders can set the tone, but they can't force culture. When they try, they end up running a ministry of culture.

Get back to people promptly. It'll pay off in many ways.

In each of the conversations we have -- in every conversation we all have -- there’s a choice to be made: Close your mind or open your heart.

Whatever you do, sales is part of the job. The only question is whether you'll focus on what you're giving or what you want.