Sooner or later in every story the protagonist is faced with a fateful, consequential decision. In a movie or novel, it’s entertaining. In real life, it can be terrifying.

Just as people express a common language through different accents, we express our common humanity from different perspectives. Finding the fusion is where magic happens.

Leaders can set the tone, but they can't force culture. When they try, they end up running a ministry of culture.

Get back to people promptly. It'll pay off in many ways.

In each of the conversations we have -- in every conversation we all have -- there’s a choice to be made: Close your mind or open your heart.

Whatever you do, sales is part of the job. The only question is whether you'll focus on what you're giving or what you want.

Great brands get back to first things: what needs they meet and why they exist, not what they do.

Recessions are inevitable, but your company's fate isn't. Start preparing now.

Video calls reveal the difficulties that can arise whe we can see how people aren't paying attention.

Here’s a shocker: Your brilliance might not be so brilliant, your insights might not be so insightful and your plans might not be foolproof.