Industry News
Small Business
Top stories summarized by our editors
9/30/2020

Cross-training can empower employees to propel a company through a recession and beyond, writes Maria Haggerty of Dotcom Distribution. When COVID-19 spiked clients' e-commerce demand while business-to-business dried up, Haggerty writes that her B2B team was ready to jump in on the consumer side.

9/30/2020

Various studies point to six ways the pandemic is changing the benefits needs of workers, including increased importance being placed on healthcare, flexibility, childcare and workplace safety. "The value that employees are now placing on their workplace benefits is similar to the value that employers are now placing on their ability to operate virtually," says Prudential Group Insurance's Leston Welsh.

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Fast Company online
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Leston Welsh
9/30/2020

Attract ideal clients by defining who they are, what they do and what they need, writes Pia Silva, a partner at Worstofall Design. Find small ways to reach out, demonstrate your worth and cement the relationship, she writes.

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Forbes
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Worstofall Design
9/30/2020

Entrepreneurs who are ready to hire but unsure whether to bring on a freelancer or an employee should think about working arrangements, benefits offerings and compensation, writes Laura Briggs. Other considerations include whether there is enough work to support hiring a full-time employee, she writes.

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Entrepreneur
9/30/2020

Delegating can boost a founder's productivity but only if they're willing to trust their team to get the work done, writes Ashira Prossack. It's important to establish expectations and then step back, allowing the team to own the outcome, Prossack writes.

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Forbes
9/30/2020

Infant formula startup Bobbie had just begun its pilot when FDA inspectors told the company it would have issue a recall over labeling errors and rework its product. The company turned to a US contract manufacturer, which initially rejected the product but later reversed course, and generated interest from an venture capitalist who previously invested in Bobbie, both citing co-founders Sarah Hardy and Laura Modi's resilience in overcoming adversity.

9/30/2020

AdvantaClean franchsee Lyle Nearby donated air-duct cleaning services worth $5,000 to a domestic violence shelter in Union County, N.C. "Nonprofits aren't able to do the normal things they would do to raise funds," Nearby said about helping the shelter, which requested an estimate as part of efforts to boost safety protocols for COVID-19.

9/30/2020

Chicago restaurants will be allowed to seat 50 diners or 40% of capacity indoors -- whichever number is lower -- starting Thursday. COVID-19 measures requiring face coverings unless patrons are eating or drinking will continue, and patrons must stay seated to order, eat and drink.

9/30/2020

East Coast Wings CEO Sam Ballas started emphasizing the seriousness of the coronavirus pandemic before closures began, and the company implemented its COVID-19 business model on March 17. Thanks in part to that proactive approach, off-premises business rose sharply and some units experienced record results during the summer.

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FSR magazine
9/30/2020

Zaxby's extended its family-gathering vibe into customers' homes by offering jigsaw puzzles to customers of Kansas City, Mo., locations as well as "super users" of the brand's app. Chief Marketing Officer Joel Bulger discusses the puzzles, which point the way to a coupon for free Zaxby's food.

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QSR magazine