Multichannel Retail
Top stories summarized by our editors
9/18/2019

DHL has reached a memorandum of understanding with airline services company Sats to improve its logistics and food offerings. The deal includes reverse logistics operations and efforts to handle food waste.

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DHL
9/18/2019

Department store Harvey Nichols has revamped its store in Hong Kong's Pacific Place mall with an omnichannel concept. The new format cuts the store size in half, while tripling the amount of merchandise on offer in store and online, the company said.

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Harvey Nichols, Harvey Nichols
9/18/2019

Walmart has teamed with Capital One to launch two new credit cards that will offer users up to 5% cash back on purchases. The Walmart Rewards Card is a private-label card that can only be used at Walmart, while the branded Mastercard will be usable everywhere.

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USA Today
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Walmart, Capital One, MasterCard
9/18/2019

Foot Locker will launch Greenhouse this week as an incubator and shopping app to promote emerging brands and designers, as well as some established players. The app will feature select limited-edition footwear and streetwear fashions from partner brands, and some of the more popular products could be offered in Foot Locker stores.

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Modern Retail
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Foot Locker
9/18/2019

About 81% of shoppers age 14-to-24 prefer shopping in stores, and 73% say they enjoy discovering new things during shopping trips, according to a survey from A.T. Kearney. Nearly 60% of Gen Z respondents said the in-store shopping experience provides a break from the digital world, with positive mental health effects.

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CNBC
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Gen Z, A.T. Kearney
9/18/2019

Analysis by Convince and Convert of an annual report from Edison Research and Triton Digital reveals that Americans ages 12 to 34 have decreased their use of every social platform this year, apart from Snapchat, which has remained steady, and Instagram, which experienced a slight increase. Julia McCoy offers advice on how social marketers can respond to this trend, including creating content that communicates authenticity and transparency to imbue trust and create a supporting community around your brand.

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MarketingProfs
9/18/2019

Malls are moving away from traditional retail anchors toward nontraditional tenants including go-cart tracks, libraries, municipal offices and health clinics. Often, the nonretail tenants can drive new traffic to mall stores, industry experts say.

9/18/2019

Shopping app LiketoKnow.it has added a feature called Collections, which lets users save images from Instagram influencers and products in digital folders. "The person who is looking for inspiration is the person who actually ultimately does want to go shopping," said Amber Venz Box, founder and CEO of LiketoKnow.it parent rewardStyle.

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Amber Venz, Instagram
9/18/2019

Merchandise returns are on the rise as online shoppers take advantage of free-returns offers, a trend that's expected to cost retailers about $550 billion by next year, reformed returns junkie Elizabeth Segran writes. The practice takes a toll on the environment as well, she writes, and retailers and consumers can take steps to curb the costly practice.

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Fast Company online
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Elizabeth Segran
9/18/2019

Amazon has started making its Fulfilled By Amazon repackaging program for items returned by customers mandatory for third-party sellers. The move is likely to cause confusion for sellers about the status of their items, Chris Dawson writes.

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Tamebay (UK)
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Amazon