Multichannel Retail
Top stories summarized by our editors
2/20/2019

Established brands such as Wendy's must know how to introduce innovation while remaining true to the company's core mission, says Kurt Kane, the restaurant's chief concept and marketing officer. What has given Wendy's staying power, Kane argues, is its willingness to "pick a fight with the competition" while maintaining quality food and service.

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McKinsey
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Wendy, Kurt Kane
2/20/2019

Karl Lagerfeld's death could signal the beginning of the end of the ultra-hands-on designer as a high-profile face of a brand, as the star-driven model gives way to more collaborative efforts, industry insiders said. "Most people could not name the CEOs of the big brands, but you'd be hard-pressed to find a truly wildly successful brand now that isn't a partnership of the designer and the CEO," fashion writer Christina Binkley said.

2/20/2019

Toyota continues to expand its use of the Toyota Production System and is likely to incorporate agile principles, says Toyota Connected agile chief Nigel Thurlow. "One of the key values from the agile manifesto is responding to change over following a plan," he says.

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IndustryWeek
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Toyota
2/20/2019

Amazon's China division is in talks to merge with Kaola, a Chinese e-commerce firm owned by NetEase, according to published reports. Kaola sells goods imported directly from international manufacturers, and last year, it featured products from 5,000 global brands.

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Reuters, TechCrunch
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Amazon, NetEase
2/20/2019

More than one-third of Gen Z consumers don't see gender as a significant defining factor, according to a recent survey, and designers and fashion brands are more frequently creating styles for all genders. "I would like to see anybody wearing my clothes, and I do mean anybody," designer Claire Fleury said.

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Gen Z
2/20/2019

Payless ShoeSource is preparing to file for creditor protection in Canada, with plans to close its 248 stores in the country. The US company filed for bankruptcy protection this week and is expected to shutter all of its US locations by May.

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Payless
2/20/2019

German discount supermarket chain Lidl was a relatively small player in the UK until the economic crisis in 2009 drove consumers to hunt for bargains. This shift helped to boost Lidl's market share to 5.3% and grow its UK locations to 700.

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BBC
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Lidl, Aldi
2/20/2019

Getaway offers tiny, secluded cabin rentals in nature two hours outside of cities for guests to unplug, disconnect and recharge. Founder and CEO Jon Staff joins NRF's "Retail Gets Real" podcast to discuss how his team uses customer feedback to influence the design of cabins and how the company plans to grow. Listen.

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nrf.com
2/20/2019

Speakers at the recent Reverse Logistics Association conference discussed the importance of relationships with third-party logistics providers when it comes to reverse logistics. "E-commerce companies and omnichannel retailers are increasingly outsourcing reverse logistics as a way to build brand loyalty," says Kate Vitasek of the University of Tennessee.

2/20/2019

Do-it-yourself clubs are one way that consumers are encouraging repair of goods, both personally and through right-to-repair legislation, writes Anne Kadet. "People are starting to realize that they can repair their stuff even though there are companies and manufacturers putting up roadblocks," says Vincent Lai of New York City-based volunteer group Fixers' Collective.

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Anne Kadet