Opponents of Supplemental Nutrition Assistance Program sales data sharing have told the Supreme Court that store data should stay private to protect confidential retail sales information. "It simply opens grocers to unfair competitive harm," says FMI President and CEO Leslie Sarasin.
Retailers can make customers feel valued and reduce returns by constantly providing detailed product information, advises inRiver's Steve Gershik. Companies should post accurate product information online to prevent false expectations and utilize product information management technologies so customer service representatives have all the necessary information to address customer concerns.
Companies should invest in specialized software for their reverse logistics processes in order to maximize aftermarket-related profits, advises IFS's Charles Rathmann. Reverse logistics software can be very useful to highly regulated industries such as medical device manufacturers where traceability is key; however, streamlining reverse logistics is important to the majority of companies valued over $5 million.
XPO Logistics on Monday unveiled the results of its 2018 sustainability efforts with its first-ever sustainability report. The company significantly reduced its emissions in Europe, is currently creating a more fuel efficient truck fleet and enacted policies to reduce energy consumption in 95% of its warehouses.
Lush, Venn Skincare and FabFitFun are among the beauty brands tapping into the popularity of YouTube influencer videos designed to inspire autonomous sensory meridian response. "We started testing [ASMR content] two years ago, and it's a community of people who embrace weirdness," says FabFitFun's Jolie Jankowitz.
Michael O'Sullivan, former Ross Stores president and operating chief, has been named CEO of Burlington Stores, succeeding Thomas Kingsbury. Burlington has also promoted merchandising chief Jennifer Vecchio to president and chief merchandising officer.
Ulta Beauty has promoted marketing and merchandising chief Dave Kimbell to president. Kimbell, who will report directly to CEO Mary Dillon in his new role, joined the company in 2014 after a career with consumer packaged goods companies including Procter & Gamble, PepsiCo and Seventh Generation.
Aveeno Haircare has hired television host Daphne Oz as its first brand ambassador. The brand features six products made with ingredients like oat milk, apple cider vinegar and blackberry quinoa.
Jodi Kostelnik founded The Neighborgoods in 2014 to create screen-printed products with cute food sayings. She plans to soon open the company's first brick-and-mortar location in Washington, D.C., where she will sell a curated selection of kitchenware and home goods.