A development team has received approval from the Detroit City Council to acquire 138 acres at the former Michigan State Fairgrounds to build an Amazon fulfillment center. Some funds from the $16 million sale will go toward construction of a transit center.
Applico CEO Alex Moazed discusses the recent congressional report on digital competition and antitrust, including Amazon's structure, actions with regard to third-party sellers and what it might mean to regulate Amazon as a monopoly. The congressional report cites the National Association of Wholesaler-Distributors several times.
Fastenal customers came back to e-commerce in the third quarter, accounting for roughly the same share of sales as in March. "The trends are telling me the environment we operate in is healing itself, is improving and again safety has provided an incredible bridge as we've gone through this," CEO Dan Florness said.
Amazon has successfully used artificial intelligence in its search function to provide "high-quality, highly-relevant results" that generate more revenue compared with its competitors, writes Benj Cohen. "If you can't help your customers find the items they want as well as Amazon can, then you won't have those customers for long," he writes.
Distributors should explain to salespeople how e-commerce platforms can help them better serve customers and create incentives to get them to use the technology, writes Dean Mueller of Distribution Strategy Group. Salespeople "develop sophisticated solutions for their customers" to solve their problems, he argues.
Hundreds of thousands of products returned to Amazon Canada are trashed or shredded, rather than recycled or resold, according to a CBC Marketplace investigation. Journalists bought 12 items from Amazon, fitted them with GPS trackers and returned them, and only four of the products wound up being resold.
Beginning in January, smartphones, laptops, TVs, lawn mowers and front-loading washing machines sold in France will be required to have labels indicating how easily they can be repaired, with a rating between 1 and 10. In 2024, the labels will expand to more products and indicate durability.
Repair company iFixit and refurbished device seller Back Market celebrated "Still In Its Prime Day" on Oct. 12 to contrast with Amazon Prime Day and emphasize that many devices can be repaired and reused. The companies made a donation to the advocacy group Repair.org for each photo someone posted of a device that's lasted them a long time.
Retailers should switch from including printed return labels in packages to managing returns with online portals to ensure greater visibility, save time and give customers more information, writes Al Gerrie, founder and CEO of ZigZag Global. Portals also make the returns process more environmentally friendly and allow for easier exchanges, he writes.
Data management is one key to achieving digital transformation, along with having the right software, says GE Digital CEO Pat Byrne. "The ability to implement, test, verify validate and then count on technology depends heavily on software," Byrne says.
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