To maximize your social media engagement efforts, discuss travel dreams with your online fans, according to Passport Online. "You have to humanize your brand, and create content that allows fans to have back-and-forth comments with you," Jeanne Colombo of Passport Online said.
The imperative of customer experience, the shrinking of margins and the overall economic outlook were among highlights of the topic-packed Hunter Hotel Investment Conference in Atlanta. Experts urged industry leaders to embrace competition from Airbnb while demanding equal government regulation.
Los Angeles hotel development is surging despite high land and construction costs, with credit going to airport renovation, new Facebook and Google leases with the city and other activity. In the downtown area, at least 5,000 rooms are in the planning stages, according to HVS Global Hospitality Services.
Microtel by Wyndham's new prototype, Moda, aims to maximize efficiency in minimal space. The new exterior and interior configuration results in a 28% reduction in Microtel's footprint, the company says.
UPS and Inxeption have launched "Inxeption Zippy," an e-commerce platform that lets business-to-business merchants list and sell products, and offers the option of having the products delivered by UPS. The new platform "creates simplified pricing solutions for B2B merchants with limited digital marketing and IT resources to easily manage all aspects of selling and shipping from one secure place," said Inxeption CEO Farzad Dibachi.
American Airlines and China Southern on Wednesday announced an agreement that allows American's AAdvantage and China Southern's Sky Pearl Club members to earn and redeem miles on each other's flights. Loyalty members can also book miles-earning flights on the other carrier's website.
Hawaiian officials, business leaders and the community gathered to welcome Southwest Airlines to its newest destination, citing more opportunities to travel for the residents of the Hawaiian Islands. "They are friendly, and they're passionate about hospitality, and they're excited to be our partners," said Island of Hawaii Visitors Bureau Executive Director Ross Birch. "We welcome them to the islands."
American Airlines Cargo has appointed Tim Isik as director of cargo sales for Europe, the Middle East and Africa. Isik most recently led the American Airlines passenger team's leisure sales business across the UK, Ireland and Iceland.
Virginia is on the brink of legalizing sports betting and online gaming with a bill awaiting Gov. Ralph Northam's signature. The legislation also would permit one casino license per city for eligible areas that pass a local referendum.
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