Hotels are ripe for cyberattacks, such as the one recently perpetrated against Marriott International Inc., and they must prepare accordingly, security experts advise. Acquisitions are especially vulnerable, illustrated by the hacking of Starwood after its merger with Marriott, one expert said.
Long-term, continuing lodging growth in Genesee County, Mich., is boosting local government coffers. More than $34 million in bookings in 2017 generated more than $1.1 million from a 5% hotel tax, a revenue increase of 29% since 2011, the Flint & Genesee Chamber of Commerce reports.
A Google device that translates conversation into dozens of languages is being tested at the concierge desks of hotels in Las Vegas, New York and San Francisco. The voice-activated Interpreter Mode is available through Google Assistant on Google Home devices and Smart Displays.
Washington, D.C., hotels are dealing with lower-than-expected demand due to the record partial US government shutdown. "Events organized by the government or by groups doing business with the government will be postponed or not happen," STR's Jan Freitag said.
The Henn-na Hotel in Japan has decided to stop using more than 100 robots that were meant to be used as replacements for human workers. Most of the laid-off robots had begun to make more work for employees, and the cost of replacing them was too high.
The Lexington Hotel in New York has unveiled its Norma Jeane Suite, celebrating Marilyn Monroe and Joe DiMaggio, who during their marriage lived in the space. "In the living room, we chose velvet, silk, faux fur and feathers to evoke the spirit of Marilyn's elaborate costumes, which we paired with the masculine lines of the sofa, bar and console to honor Joe's famously stoic disposition," designer Azie Shellhorse said.
AccorHotels' Chinese Optimum Services Standards at its 50 hotels in Australia and New Zealand are an example of how hoteliers in the region are wooing Chinese guests. "Australia does a superb job attracting the group tour segment from China, but we're yet to tap into the luxury market -- the guest that will stay in five-star hotels, referred to in China as six-star hotels," said Ross Beardsell of JLL.
Some hotels already are fully booked for part of the weekend, and tourism officials project 96% occupancy Saturday as the New Orleans Saints prepare to play host to the Los Angeles Rams in Sunday's NFC championship game. Hospitality, dining and entertainment are coming off a huge weekend, thanks to last Sunday's playoff game.
The work of local artists in a variety of media festoons the new Hyatt Place Sandestin at Grand Boulevard in South Walton, Fla. Each of the select-service hotel's 84 guest rooms, as well as common areas, will showcase the area's renowned talents.
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