Dental networks must meet internal, regulatory and market-driven standards for access – without causing members unreasonable travel or delays. Plans can use accessibility analysis to determine provider needs and improve access across regions.
Accessibility has traditionally been based on provider locations relative to member locations, and it has focused on ensuring that providers with certain specialties are within a reasonable distance of members.
But recent member surveys show members are interested in other provider attributes, including spoken languages, patient experience metrics and cultural competencies.
Health plans with dental networks that meet all of these member needs will have an edge in the marketplace. Zelis’ Network360 Accessibility module can help payers design networks that will lead to better member outcomes and satisfaction while ensuring members can find a provider that’s right for them.
Paul Nance, Senior Product manager for Zelis, talks in this video about how payers can use accessibility analysis to strengthen their dental networks and ensure all members are able to get the care they need. Watch and listen to the discussion.