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Jason Dorsey delivers powerful keynote about generations at ICMA Annual Conference

Jason Dorsey, president of the Center for Generational Kinetics research firm and author of "Zconomy: How Gen Z Will Change the Future of Business -- and What to Do About It," spoke at Monday's general session the need for all generations of employees to work well together. That starts with refusing to put people in a box, and it follows through with looking at people as clues that will help you "understand, connect with and build trust" -- the precursors to driving influence and results.